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Video Interview of Amas Tenumah of Teleflora
Interview with Amas Tenumah of Teleflora discussing Call Center trends, the return of CRM and the role and capabilities of Social Media.
Watch the video here
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Improving First Contact Resolution – An Analytical Model
The Importance of Human Connection in a Remote Workplace
Trusting those you trust with your most valuable asset
Keeping Workers Safe and Productive (When the Contact Center Can’t Close)

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