US Hits #1 in Online Retail Sales Rank; China 2, UK 3

Even though most consumers prefer to go to stores to shop, online retail commerce is booming. Online sales globally increased to $840 billion as online retailers expanded globally and physical
retailers entered new markets through e-commerce, based on a new study. Global online sales, including those from mobile and desktop, will reach $995 billion this year and $1.1 trillion next year,
according to the Global E-Commerce Index by A.T. Kearney.

Source: www.mediapost.com

eCommerce continues to grow unabated and will hit about  $1 trillion next year. #custserv #custexp #ecommerce #mobile #callcenter