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Understand The Promise Of Real-time Speech Analytics To Prepare To Overcome A (Large) Budget Hurdle

“With the gift of listening comes the gift of healing.” -Catherine de Hueck Doherty We’ve all heard the canned notifications when we call companies for customer service: “this call may be recorded for security or quality purposes.” Most customer…

Source: blogs.forrester.com

Real-Time Analytics can be a game changer for #custserv #callcenter operators.

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