Two undersea cables severed causing massive disruption
Two undersea internet fibre-optic cables off the coast of Eygpt were severed by the anchors of ships. India reported that half of its broadband bandwidth had been disrupted, and there was also widespread failure of the internet system in the Middle East. A number of companies normally direct calls over the internet as it is cheaper, and call centre workers had to deal with furious UK customers facing long delays not only in getting through but then also dealing with their queries.
Originally published in Callcentrevoice