That has been one tiring week and a half. Spent one week in Ireland meeting with a number of major call and contact center operators. Great meetings, the change in the economy is staggering over the past 20 years!
The price of everything is expensive, beer and a club sandwich at $ 25, homes are multiple million Euros and even call center wages are incredible.
Then spent a couple of days in Portland with clients/prospects and now back in Toronto and preparing for a seminar session tomorrow on Leadership Strategies for High performance Contact centers.
I will report more shortly.