Transcom to Close Sault Ste Marie Call Center

In addition to the closure of their St Catherines Ontario call centre announced earlier this month Transcom has now announced its intention to close its Sault Ste Marie, Ontario call centre. At the same time Transcom is expanding its operations in two centres in the Philippines. The company says that these events are unrelated and that may be the case, but it does underscore the challenges of continuing to operate call centres in higher costs locations. For more information click here