Top Tier Customer Experience a Key Focus for new Taylor Reach Senior Consultant Patricia Ballantyne
The Taylor Reach Group, Inc., an industry-leading Customer Experience (CX) and Contact Center consulting firm, is starting 2019 on a continued upward trajectory, adding Senior Consultant Patricia Ballantyne to its team of contact center operational experts. Ballantyne noted, “the Taylor Reach Group is a highly respected consulting firm, and I am excited to work with a team of professionals who share my passion for the contact center industry.”
Colin Taylor, CEO and Chief Chaos Officer of The Taylor Reach Group, Inc., this week announced the addition of Patricia Ballantyne to the globally recognized consulting firm. “We’re Thrilled to have Patricia on board. She has remarkable insights into strategic planning and service delivery, and her extensive experience in delivering results over more than 20 years is an invaluable asset in growing our team.”
Ballantyne also works with organizations to improve customer satisfaction, client retention, business process improvement, improved touch points across the customer lifecycle and effective cost reduction initiatives with measurable results. She has negotiated and managed 3rd party (BPO) Business Process Outsourcing service arrangements.
“Patricia is a wonderful addition to the Taylor Reach team, she brings a wealth of knowledge and experience, and our clients will benefit from her insights,” said Taylor.
A relationship builder, Patricia works with customer service operations to increase their capability to manage change, with a keen focus on improving performance through employee engagement.
About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm. Taylor Reach specializes in optimizing centers, of all shapes and sizes, across many verticals, to deliver the desired Customer Experience: SMB’s, Fortune 500 and Global 1000 firms. Offering services such as Contact Center Assessments, Training Development, Sourcing, Workforce Management and more, Taylor Reach is dedicated to assisting clients to solve customer experience, Contact Center, and customer service challenges – clients have received more than 30 awards for service delivery and operational excellence.
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