Tonya And The Training Wheels: How Anticipatory Customer Service Builds Success And Loyalty

Tonya is a house attendant at The Inn At Palmetto Bluff, a strikingly picturesque inn-and-cottage institution nestled among ancient, Spanish moss-draped live oaks along the May River thirty minutes from Savannah. What’s a house attendant? It’s the hospitality position that used to be called a “houseman”: part of the housekeeping team, […]


Anticipating a customers wants and needs allows your #custserv to stand head and shoulders above your competitors. #cx #callcenter

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