Three Lessons From Uber And Airbnb On Leveraging Technology To Improve The Customer Experience
Uber allows drivers to rate customers and Airbnb allows hosts to leave reviews of guests. It is now transparent on both sides of the register. Technology has leveled the playing field. Your history as a buyer follows you from one transaction to the next. This post shares three lessons on how companies can leverage technology to improve the customer experience.
How Uber and Airbnb reviews are policing their own customers – #custserv #custexp #calllcenter