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Think Webchat is 30% Cheaper Than a Phone Call? Think Again

Source: www.callcentrehelper.com

This proven what a lot of us already knew or suspected. You will likely only be able to handle 2-3 simultaneous chats. The costs and handle time will of course be contingent on how much original composition is required. We have seen handle times similar to calls and up to double. As with most thing better preparation and tools will improve performance and the customer experience #custserv #cctr #chat #cem

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