The Year in Review

Bottom Line

The Bottom Line on 2015

Well 2015 is now firmly in the rear-view mirror and we have already dispatched 1/12 of 2016.

As I look back on the year it was 2015, I can see how busy it really was.

We completed projects for a number of wonderful clients including a large educational publisher, one of the most respected names in the Newspaper industry, one of the most recognizable charities in the country, we also worked with one of the most famous names in rock and roll, to establish a direct to consumer contact center, built a call center for a medical laboratory company in less than 30 days, and completed technology consulting for a New York based eCommerce company.

In 2015 we completed a number of Contact Center Strategic Assessments, in locations including New York, South Carolina, Iowa, Ontario, Alberta, New Brunswick, British Columbia, and Medellin Colombia. Other projects took us to San Francisco, Atlanta, Boston, Phoenix and Ottawa.

We completed technology acquisition projects for telephony, workforce management, and IVR systems. We worked on training redesign, process management, forecasting/scheduling, and reporting engagements. We completed custom research and numerous benchmarking projects and provided guidance to Fortune 500 company senior leadership regarding Customer Experience.

We were fortunate to recognized as leaders in the  Customer Experience, Customer Service and Contact Center space
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If you have call, contact center or customer experience initiatives in any of the areas we have identified above planned for this year, we would love to speak with you regarding how we could help.

Find Out more about Taylor Reach Services

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