The Taylor Reach Group Extends Their Call Center Reach to Memphis, Tennessee

Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announced today that Paul Knapp has joined the customer experience and contact center consulting firm effective immediately.

“Paul is a professional thought leader with a track record of providing successful strategies within the customer service and business industry. With over 25 years of experience in strategic operations, Paul has developed a focused skill set delivering organizational structure, tactics, and delivering process improvement for center actions, quality control and professional coaching skills/training,” said Taylor.

Health Care

B2B Operations

Contact Center Equipment

Director of Operations

Product Launch Success

Paul lives in Memphis, Tennessee. He is involved deeply with his community and volunteers with a Young Men’s Development Organization. He is a Lean Six Sigma Black Belt , which supports his workflow and process thinking. In joining The Taylor Reach Team, Paul is looking forward to “The collaborative development of ideas with other consultants and working within different contact center environments and industries.”

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