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The Taylor Reach Group Extends Their Call Center Reach to Memphis, Tennessee

Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announced today that Paul Knapp has joined the customer experience and contact center consulting firm effective immediately.

“Paul is a professional thought leader with a track record of providing successful strategies within the customer service and business industry. With over 25 years of experience in strategic operations, Paul has developed a focused skill set delivering organizational structure, tactics, and delivering process improvement for center actions, quality control and professional coaching skills/training,” said Taylor.

“Most Recently Paul has been in the Health Care contact center industry, with previous experience in B2B operations with contact center equipment and center services. His previous role as Director of Operations involved the management and leadership of over 200 employees, placing emphasis on resolving complex customer relations and ensuring the success of contract renewals and service performance. Paul’s work also includes supporting the successful launch of a new pharmaceutical drug into the US Market.” 

"I am confident in our team, our methodology and our capabilities and know that Paul adds more depth and breadth to Taylor Reach,” says Taylor. “Since 2003 we have helped hundreds of clients achieve their customer experience and contact center objectives, Paul will only help us keep this growth continuing and reach out further for years to come.” 

Health Care

B2B Operations

Contact Center Equipment

Director of Operations

Product Launch Success

Paul lives in Memphis, Tennessee. He is involved deeply with his community and volunteers with a Young Men’s Development Organization. He is a Lean Six Sigma Black Belt , which supports his workflow and process thinking. In joining The Taylor Reach Team, Paul is looking forward to “The collaborative development of ideas with other consultants and working within different contact center environments and industries.”

About The Taylor Reach

With offices in the United States, Canada, Australia, Europe and China, The Taylor Reach Group, Inc. (Taylor Reach) is a leading Call/Contact Center Consulting Customer Experience and Customer Service consulting firm. This award winning company founded in 2003 by Colin Taylor boasts today a stable of Fortune 1000 companies. The consulting staff at Taylor Reach each possess more than 20 years of ‘hands-on’ Call/Contact Center, Customer Experience, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.

The Taylor Reach Group, Inc. – Leaders in Call Center and Customer Service consulting – Bringing Order to Customer Service and Call Center Chaos since 2003.

For more information, visit our website,  The Taylor Reach Group, Inc. or contact Colin Taylor at 1-866-334-3730 ext 102 or ctaylor@thetaylorreachgroup.com

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