- Home
- Blog
- Team
- Services ▼
- Contact Center Assessments ►
- Customer Experience Offerings ►
- Sourcing ►
- Training Development ►
- Forecasting, WFM & WFO
- Process Improvement & Management
- Revenue Generation
- Quality ►
- Performance Management & Metrics
- Starting a Call Center or Contact Center
- Custom Research
- Site Selection
- Book a 1 Hour FREE Consulting Service
- Resources ▼
- Case Studies ▼
- Case Study: Taylor Reach Group Helps Large BPO Improve Employee Retention
- Outsourced Quality Monitoring – 3PQM
- Re-imagining a Service Model
- Lead Generation
- Marginal Account Management – Food Services
- Revenue Generation
- Transforming Retail eCommerce
- From B2B Call Center to B2C eCommerce
Contact Center in 60 days - Contact Center Training Redesign Exceeds Expectations
- Zero to Contact Center in 20 Days
- Utility Contact Center In-Sourcing
- Telephony Acquisition
- Identifying Customer Contact Points
- Interim Management
- Testimonials
- Partner ▼
- Contact
The Taylor Reach Group Extends Their Call Center Reach to Memphis, Tennessee

Mr. Colin Taylor, The CEO and Chief Chaos Officer of The Taylor Reach Group, Inc. announced today that Paul Knapp has joined the customer experience and contact center consulting firm effective immediately.
“Most Recently Paul has been in the Health Care contact center industry, with previous experience in B2B operations with contact center equipment and center services. His previous role as Director of Operations involved the management and leadership of over 200 employees, placing emphasis on resolving complex customer relations and ensuring the success of contract renewals and service performance. Paul’s work also includes supporting the successful launch of a new pharmaceutical drug into the US Market.”
"I am confident in our team, our methodology and our capabilities and know that Paul adds more depth and breadth to Taylor Reach,” says Taylor. “Since 2003 we have helped hundreds of clients achieve their customer experience and contact center objectives, Paul will only help us keep this growth continuing and reach out further for years to come.”
Health Care
B2B Operations
Contact Center Equipment
Director of Operations
Product Launch Success
Paul lives in Memphis, Tennessee. He is involved deeply with his community and volunteers with a Young Men’s Development Organization. He is a Lean Six Sigma Black Belt , which supports his workflow and process thinking. In joining The Taylor Reach Team, Paul is looking forward to “The collaborative development of ideas with other consultants and working within different contact center environments and industries.”
About The Taylor Reach
With offices in the United States, Canada, Australia, Europe and China, The Taylor Reach Group, Inc. (Taylor Reach) is a leading Call/Contact Center Consulting Customer Experience and Customer Service consulting firm. This award winning company founded in 2003 by Colin Taylor boasts today a stable of Fortune 1000 companies. The consulting staff at Taylor Reach each possess more than 20 years of ‘hands-on’ Call/Contact Center, Customer Experience, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.

The Taylor Reach Group, Inc. – Leaders in Call Center and Customer Service consulting – Bringing Order to Customer Service and Call Center Chaos since 2003.
For more information, visit our website, The Taylor Reach Group, Inc. or contact Colin Taylor at 1-866-334-3730 ext 102 or [email protected]
Related
Related Posts
Finding Real Experts in the Age of LinkedIn
The Contact Center Stack – Here’s what you need to build a modern contact center
Improving First Contact Resolution – An Analytical Model
The Importance of Human Connection in a Remote Workplace
Preparing Your Contact Center for the Age of Virtual Agents
Looking at the Post-COVID-19 Contact Center
Keeping Workers Safe and Productive (When the Contact Center Can’t Close)

Copyright The Taylor Reach Group, Inc. – Call Center Consultants
All Rights Reserved
Privacy Policy | Terms And Conditions
Webmaster: Empower You Web Solutions Inc.
Our Address
Head Office
168 Center Street South,
Oshawa, ON, L1H 4A6