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The Snapshotz Online Download September 2012

The Snapshotz Online Download September 2012
What’s in the September issue of ‘Download’
At a forum we attended recently, A question was asked as to how we stay so connected and networked in our industry across the world even though we are a small organisation?
Our response is simple. If you have interest, conviction and care, then networks and goodwill follow.
The September issue of Snapshotz Download provides some practical insights in easily digestible formats from industry thought leaders in the form of Darlene Richard and Michael Clark.
September was a busy month in the Snapshotz World and for our customers as well as evidenced by the happenings as listed below!
Snapshotz Exhibited at the Contact Centre Institute of New Zealand Annual Conference on the 14th of September. See Photos’
Snapshotz Online launched our Chinese version commencing with a workshop in Shenzhen, China on the 24th of September as well as at 02 international conferences:
International Call Center Summit and the Eighth Best Call Center of China Awards Ceremony held on the 26th of September.
The China Out Sourcing Summit 2012, held in Hangzhou on the 28th September
In September we take the opportunity to introduce a partner Craig Piercy.
The New Zealand Contact Centre Benchmarking Programme 2012 (NZCCB) In association with the Contact Centre Institute of New Zealand (CCiNZ) and The New Zealand Trade and Enterprise (NZTE), Sponsored by Microsoft Dynamics.
The programme has continued to attract award winning contact centres in the caliber of the New Plymouth District Council and Lantern Insurance joining other organisations from the Public Sector and the private sector. The Immigration NZ, Hauraki District Council, Sovereign Insurance, Goodman Fielder, George Weston Foods, New Zealand Courier Post.
“Every progressive contact centre requires legitimate, recognized data and verifiable statistics to demonstrate how competitive or cost effective their centre is, additionally, “there must be a reliable way for one organization or industry to compare themselves with their peers on a range of metrics”. Participation in the NZCCB will enable contact centres to do so.
Compare against a range of over 700 metrics whilst at the same time getting a health check! There are several options available to participate so do contact us if you want to know what best suits your operation.

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