The Last Customer On Earth: A Leadership Tactic For Service Superiority
When you treat each customer as if she’s the last remaining customer on the planet–the customer on whom the very existence of your business depends–things start to change in your perception, and, almost simultaneously, in the results you get from your customer relationships: • Every customer request is an opportunity, not an imposition. • Everything […]
Source: www.forbes.com
Any contact can be your last contact with that customer. WE must on each and every interaction give them a reason to want to come back. #custserv #callcenter #cx
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