The Inner Circle Guide to First Contact Resolution

First Call Resolution

A major independent analyst report on First Contact Resolution (FCR)…

…aimed at providing customer contact professionals with the latest analysis and data around current and future use of customer interaction analytics.

Our report covers historical & real-time speech analytics; text, predictive, screen, back-office, VoC and customer journey analytics. Also, the uses of analytics; how to implement successfully, current and planned use, and the future of analytics.

UK and US editions. Click the button below to download today!

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