The Influencers: Customer Service Report 2015

The Influencers: Customer Service Report 2015 Courtesy of OneReach

In today’s world, customer service is becoming more important than ever. Research from Deloitte has found that over 60% of businesses think customer service is a competitive differentiator, and over 90% of customers who have an effortless service experience will buy from a brand again.Influencers Cover
In honor of Customer Service Week, we asked industry influencers for their opinion on the #1 way any company could improve customer service. We received thoughtful answers from each expert, including but not limited to:
Peter Shankman, customer experience futurist and author of Zombie Loyalists: Using Great Service to Create Rabid Fans
Marsha Collier, Forbes Top 20 Women Social Media Influencer and #Custserv chat founder
Shep Hyken, customer service expert, business speaker & New York Times bestselling author
Kate Nasser, The People Skills Coach™
Colin Taylor, CEO & Chief Chaos Officer, The Taylor Reach Group, Leading Contact Center and Customer Service Expert
Roy Atkinson, customer service advocate and #Custserv chat founder
Bill Quiseng, award-winning blogger and writer
Annette Franz, CX expert and mentor

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