The Fastest and Most Effective Way to Improve your Call Centre Operation (Promo)
We are already 1 month into the new year and how is your call center performing, really? Are you achieving your goals? How do your metrics and KPI’s compare to your peer centers? Do you know?
What if you had a one time opportunity to invest $50,000 in your call center, would you know where to spend it to get the ‘best bang for you buck’?
If you answered ‘no’ to one or more of the above questions, don’t feel too bad, most center operators don’t do any better. We are often to busy and consumed by the day-to-day operation of our center to develop or maintain a true and objective view of our center and its relative performance.
You can retain a consultant who can complete an assessment of your center and deliver that point of view perspective. This will cost, of course likely $40,000 or $50,000. That’s a lot of money.
What if you could compare your center to hundreds of centers worldwide, to best practice centers, and gain a completely objective assessment of your center across more than 700 data points?
Would this be worthwhile? Would this be worth $5,000, $10,000?
If you answered Yes or even maybe, then Snapshotz could be the solution for you. Snapshotz is the only completely objective call center audit tool on the market today. Snapshotz allows you to assess your call center over 700 data points, prioritize improvements, assign and manage your tasks and deliver improvements. You can compare centers, compare year over year or period over period performance, all against the same metrics.
Well if you are willing to invest some time then you can complete an audit from only $2,500[Level 1 Audit] per center. Snapshotz is a global company that launched the first and is still only SaaS based call center assessment tool.
To find out more about Snapshotz visit our website www.customerservicesaudit.com, give me a call to discuss at 416-979-8692 x200 or send me an email at [email protected] .
Improve your center today, take a Snapshotz.