The Evolution the Call Center Audit – Benefits, How & Why…not as dull as it sounds

Just recorded this presentation and insights around call center audit value, purpose and opportunities.

On the journey to meet your customer experience and organizational goals it is essential that you can judge where you are at as well as where you are going. A contact center audit provides that assessment, guides your journey,… You can view the presentation here.

Please share your comments, questions and feedback.
Cheers
Colin

Listen to our podcast: The Evolution the Call Center Audit – Benefits, How & Why…not as dull as it sounds