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  • Rosetta Lue, 311 Guru

    Posted on January 19, 2017 in

    I just spotted #CEM legend @colinsataylor – hoping to get a chance to catch up with him

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  • Allison Taylor, President, TCP Direct Inc.

    Posted on November 23, 2015 in

    The Taylor Reach Group provided invaluable assistance in developing a cohesive Management Team and a business strategy to help TCP grow to the next level. Certainly a part of the credit for our 70% revenue increase over last year is due to Colin and The Taylor Reach Group.

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  • Outsource Service Provider

    Posted on November 23, 2015 in

    John is a true pleasure to work with. A leader, in every sense of the word. John has the ability to motivate, guide, and instill confidence – All within a 3-4 minute phone call. You can always depend on John to give a swift and direct cure to any dilemma you may get stuck in.

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  • VP Advantex

    Posted on November 23, 2015 in

    TRG was retained by Advantex to lead a prototyping effort to outsource the sales cycle of a new business concept. John and his team worked diligently on this Proof of Concept, proving that business could be sold over the phone; this was an important step forward for Advantex, in terms of validating the opportunity to […]

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  • Customer Care Manager, BMO

    Posted on November 23, 2015 in

    Colin’s vision, direction and management style was motivational and inspiring as he grew the business. Working along with him on many new and exciting ventures I admired his ability to build strong relationships with customers and suppliers, his strategic and visionary thinking, business savvy, and his supportive nature for his employees.

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  • Sanjay Bhatia, Chief Financial Officer, Anchor Shoring & Caissons Ltd.

    Posted on March 19, 2015 in

    I had the privilege of working with Colin when he was President and CEO of Watts Communications. He provided great leadership and is a forward thinker. He never let anyone forget that there was no greater importance than serving the customer and providing the best customer service.

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  • Wilson L. Chua, Managing Director & Founder, Future Gen International Pte. Ltd.

    Posted on March 19, 2015 in

    Ever since we’ve setup our Call Center, I look to Colin’s writing and posts to learn more about the industry. Thanks Colin.

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  • Lanny Rootenberg, Mental Health Advocate, Bipolar in Balance

    Posted on March 19, 2015 in

    I worked with Colin when he was President of Watts Communications. Colin demonstrated an extensive knowledge of the Contact Centre industry which, under his stewardship, was evidenced by the rapid growth of Watts Communications both in Canada and Australia. He is well known in the Contact Centre industry and is respected for his vision and […]

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