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Posted on October 23, 2017 in

Colin and his team really understand the nature of Customer Interaction and every facet of the contact center business. I wouldn’t hesitate to recommend Colin or The Taylor Reach Group.

Posted on April 20, 2017 in

Colin provided us with a highly reliable and innovative solution to a very difficult situation. Without Colin’s assistance we were in jeopardy of losing our largest client.

Posted on April 19, 2017 in

Colin is an innovative, focused, collaborator who has a ‘solutions-first’ orientation. During my time at Rogers, Colin’s firm was not just a reliable supplier but a supportive partner, going the ‘extra-mile’ time after time for us. I would recommend him to anyone seeking strategic solutions for customer based management.  

Posted on March 19, 2017 in

Colin’s years of Call Center experience has resulted in him becoming on the premier experts in his field. He has helped countless companies improve their Call Centre and Customer Service processes, and his monthly newsletter provides valuable information and advice for all of those who are lucky enough to subscribe. In one place, you can […]

Posted on March 19, 2017 in

Colin quickly understood our objective and constraints and made appropriate recommendations given those factors. His first hand knowledge from both sides of the BPO table proved most valuable and helped us side-step many potential problems

Posted on March 19, 2017 in

I engaged with Colin and The Taylor Reach Group to provide professional consulting on Call Centre solutions to improve our Client Service Level Nationally across Canada and issue an RFP on our behalf. Colin brought extensive industry knowledge to the table and created an RFP that demanded only best practice firms respond. As a result […]

Posted on March 19, 2017 in

Colin is a detail oriented professional with experience in the effective utilization of Call Centers. Colin managed outside products for Metro One, he hunted down and implemented the company’s first out-bound calling service. He was able to successfully balance the needs of the customer with the capabilities of the equipment. I would enjoy working with […]

Posted on February 19, 2017 in

Colin knows the intricacies of the Contact Center space as well as anyone. Combine extensive experience with ‘easy to work with’, and it created a great working environment for the educational webinar we developed together. Explains why he has so many industry followers at Taylor Reach.

Posted on February 19, 2017 in

Colin has supplied us with columns on the business operations of Call Centres for some time. They are thorough, detailed, accurate, informative, well written and of great value to our readers.

Posted on February 19, 2017 in

Colin is a creative strategic thinking with a profound understanding of sales and customer support in general and the Call Center business in particular.