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  • Susan Arledge, President/CEO, Arledge Partners Real Estate Group

    Posted on March 16, 2018 in

    Colin is the consummate contact industry professional. His wisdom and advice are invaluable assets and I recommend him highly

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  • Eddie Woodruff, CMO and CCO, Forcht Bank

    Posted on March 15, 2018 in

    Colin consulted with our regional community bank on a Call Center start-up project. He was very professional and knowledgeable about the Call Center industry. Well worth the cost. Would highly recommend!

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  • Customer Service Executive, Rodale

    Posted on March 15, 2018 in

    Colin’s depth of knowledge greatly enhanced the results. His recommendations made good business sense, and created a good outcome for the company and the employees. I trusted the research and the deliverable he and his company provided in a timely manner.

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  • Director of Client Experience

    Posted on March 11, 2018 in

    The TRG Team is exceptional in their level of professionalism, support and experience and they’re involvement in our transformation has been most productive and rewarding! TRG’s ability to govern all aspects of the project journey is best in class.  Weekly report activity, project management, and follow up were so seamless, I found myself saying.. “I […]

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  • David Bradshaw – Accomplished Sales, CX and Operations Executive

    Posted on March 10, 2018 in

    Colin provided ING Direct Canada with consulting services. He was on budget; on time and the work was outstanding. We needed Colin to fine-tune the work to our specification and this was completed well within our time lines and the work produced was outstanding. I am happy to recommend Colin as he has the following […]

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  • Gary Sova, Corporate VP Marketing & Sales, Republic Services, Inc.

    Posted on March 10, 2018 in

    I have worked with Colin and TRG and they delivered what they promised, when promised, on budget and delivered the promised improvements. I wouldn’t hesitate to recommend TRG to any organization who wished to improve the effectiveness and efficiency of their call center operation.

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  • VP Technology Company

    Posted on February 21, 2018 in

    The CX HealthCheck® Assessment from Taylor Reach is very comprehensive and provides a very good report. We are already started leveraging the findings to improve our Customer Experience

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  • Micah Solomon, The Financial Post Speaker and Bestselling Author

    Posted on February 20, 2018 in

    I really enjoy Colin’s’ writing style and the info he conveys in his articles. His thoughts on self service and customer service are brilliant. I would highly recommend his articles as they can serve as a good primer to anyone interested in improving their customer service or call center capabilities.

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  • Director of Customer Service, Beauty Counter

    Posted on February 19, 2018 in

    …We partnered with TRG my third day of employment at Beauty Counter and formally launched a Telephony Acquisition Project, whereby Colin and his team have been critical to the positive changes in our Contact Center. Prior to our partnership with TRG, our Contact Center was stagnant (currently leveraging Avaya’s IP Office 500 – an antiquated, […]

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  • Sharon Liew, Organizer for International Contact Center Event Colin spoke at in Malaysia

    Posted on November 23, 2017 in

    Colin is not only highly experienced and intelligent, but also extremely passionate about the contact center world. Give him any challenge, anytime or anywhere, he will rise up to the occasion! He shows tremendous ability to analyze problems and root causes, while formulating the much needed solutions for these problems. For someone with so many […]

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