Director of Customer Service, Beauty Counter

…We partnered with TRG my third day of employment at Beauty Counter and formally launched a Telephony Acquisition Project, whereby Colin and his team have been critical to the positive changes in our Contact Center.

Prior to our partnership with TRG, our Contact Center was stagnant (currently leveraging Avaya’s IP Office 500 – an antiquated, inflexible platform), had zero product knowledge documented, no process maps recording our work flows and no sense of our standard operating procedures. Today, we have all of the above and successfully selected a stellar platform vendor and our new telephony platform implementation begins in the next week or two! The TRG team has simplified these processes for us, were incredibly organized which allowed us to continue moving fast!…

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