Director of Client Experience
The TRG Team is exceptional in their level of professionalism, support and experience and they’re involvement in our transformation has been most productive and rewarding!
TRG’s ability to govern all aspects of the project journey is best in class. Weekly report activity, project management, and follow up were so seamless, I found myself saying.. “I don’t have any changes.. “ as they captured everything I threw out and got it right the first time!
The benefits of partnering with Colin and his team have been exponential. They began diligently studying our Contact Center, documenting work flows and working quickly to understand our business and did so with zero impact to our current work day… they blend in seamlessly and got right to work!
We recently made the unanimous business decision to partner once again with the stellar TRG Team – was an easy conversation with our leadership team as the ROI wasn’t difficult to sell – and we’ve retained them for platform implementation, WFM and Quality Standards portion of our project!