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Posted on February 01, 2022 in

“Our Call Center is phenomenal.  We used to convert leads at 6-8% and now convert at about 34%.  Yes, the amazingly hot market helps bump those numbers up but we would never have achieves that type of success without having revamping the Call Center.   Hiring you was a great decision.”

Posted on January 16, 2020 in

Taylor Reach treated all staff as equals even though, clearly they had much deeper and broader domain knowledge than we possessed. They taught our staff and shared suggestions and best practices freely. This not only helped the project to succeed but also helped the staff to gain knowledge and be more effective in their roles. […]

Posted on March 18, 2018 in

Colin has done a great job of moving a project through to action for us. This was something we were struggling to achieve on our own and with Colin’s expertise and experience, we have been able to achieve results in only a few weeks. I very much appreciated his disciplined approach to the process – […]

Posted on March 18, 2018 in

Colin is a passionate and experienced Contact Center executive; he is an asset in any business relationship. I reported to Colin while he was President of Watts Communications. During this time he drove an unprecedented period of growth for the company but always ensured we didn’t lose focus on all our clients and exceeded their […]

Posted on March 18, 2018 in

We were very satisfied with The Taylor Reach Group’s work as they helped shape a much more productive and profitable Customer Service Dept. At Aldo.

Posted on March 18, 2018 in

Colin is a rock-solid business professional with a deep knowledge of the Contact Center industry. With honesty, integrity, and excellent interpersonal skills, Colin will tell you what you need to hear, rather than what you want to hear.  His exceptional communication abilities allow him to deliver a message without the nonsense, and he is a […]

Posted on March 18, 2018 in

Colin understands the complex service requirements needed to support large multi-channel companies and he is able to articulate those needs to a range of audiences. Once the needs are defined, Colin has the ability to create a roadmap and structure for a given project, communicate the plan effectively, and deliver the desired results within the […]

Posted on March 17, 2018 in

The first project; we utilized Colin and his organization to assess our operational processes, procedures, our current infrastructure and provided a detailed scope of potential low hanging fruits and long term goals and initiatives. During our second project; we utilized Colin and his organization to assess demographics and potential facilities to expand our current operations. […]

Posted on March 17, 2018 in

I have been impressed with Colin’s experience and knowledge of the industry, which is reflected in the quality of the newsletter he distributes. My colleagues and I find it a useful insight into the field.

Posted on March 17, 2018 in

Colin and by extension the Taylor Reach Group have brought a professional and tailored approach to our Customer Service Center needs. He has been instrumental in helping with the development and deployment of tools and processes to meet the needs of our rapidly growing business. I highly recommend Colin to anyone looking to improve service […]