At Taylor Reach, we take Customer Experience very seriously.

After people, technology is often the second largest cost in operating a Call or Contact Center. Today, contact center technologies are many, varied and often complex.

With telephony platforms, niche or point solutions for email, chat, IVR and SMS, CRM and back office systems, it can be difficult sorting through all of the options for each of these systems and needs. Many of these systems are integrated and tied together so that changing or upgrading a single technology can have impacts on others

Our consultants spend time workshopping and woodshedding available technologies to ensure we’re not just recommending the old standards, but actually know the different vendors and tech solutions available so we can give you options to find the best solutions for your business, and no one else’s.

Oh, and we’re completely vendor-agnostic, which means we don’t take commissions or affiliate with any technology vendors. Our clients are the only customers we have, so they can be assured we’re only looking after the interest of their projects and centers.