Call and Contact Center Technology Services
What Technology is right for you?
At Taylor Reach, we take Customer Experience very seriously.
After people, technology is often the second largest cost in operating a Call or Contact Center. Today, contact center technologies are many, varied and often complex.
With telephony platforms, niche or point solutions for email, chat, IVR and SMS, CRM and back office systems, it can be difficult sorting through all of the options for each of these systems and needs. Many of these systems are integrated and tied together so that changing or upgrading a single technology can have impacts on others
Our consultants spend time workshopping and woodshedding available technologies to ensure we’re not just recommending the old standards, but actually know the different vendors and tech solutions available so we can give you options to find the best solutions for your business, and no one else’s.
Oh, and we’re completely vendor-agnostic, which means we don’t take commissions or affiliate with any technology vendors. Our clients are the only customers we have, so they can be assured we’re only looking after the interest of their projects and centers.
The Taylor Reach Group can help.
We have helped hundreds of organizations assess their telephony and technology needs to ensure that the solution selected will not only meet the center needs for today but also future proof the center for the future.
We are vendor agnostic and do not “partner” with vendors. Unlike some of our competitors, our only compensation is from our clients.
Our focus is on identifying, sourcing and acquiring solutions that meet our client needs and requirements. Of course, each center has different needs, goals and objectives for their center, so each acquisition project is unique and based upon the client’s functional, operational and financial objectives.
Full Stack Experience
We have assisted dozens of organizations to source:
- Telephony platforms (premise and cloud)
- IVR platforms and services
- Workforce Management
- Email Management
- Chat management (reactive, proactive and automated)
Reach out today to find out how The Taylor Reach Group can help your Contact Center improve the Customer Experience by researching, sourcing, and training the technologies you need!