A seasoned customer experience and operations executive, Scott has had and thriving career showcasing business transformation, growth, operational excellence, and award-winning customer experience. He has leveraged industry insight and skills to drive efficiency and organizational profitability. Most recently Scott has been instrumental in helping organizations leverage digitalization tools to drive improvements in their business.
With more than 25 years experience in the financial services, credit card and retail businesses Scott has held various marketing, operations and client management roles at CIBC, Canadian Tire Financial Services and Millennium 1 Solutions. Most recently Scott led two business units for ADP Canada as the VP of Client Services with ownership of the SME and Managed HR businesses.
Scott has deep expertise in credit, fraud, collections, back office, sales and service operations in complex PCI certified environments. Always passionate about the client, Scott bring operational expertise and his marketing background to every challenge in our rapidly changing businesses.
Phone: (647) 428-5811 Ext. 107
Toll Free: (866) 334-3730 Ext. 107