Senior Consultant: Peg Ayers
Peg Ayers has led large Customer Service Centers for more than 25 years, improving processes, managing change, and engaging employees to bring out the best in them and create stellar results for the organization. Peg’s experience includes leading centers for OfficeMax, Office Depot, Grand & Toy, Cendant, Affinion Group and Aegis Communications. Peg is a certified John Maxwell Team speaker and teacher and has earned her Customer Experience Professional Certificate (CCXP). She has a gift for developing leaders with great skills and abilities along with high integrity and a talent for building staff loyalty. Peg’s experience also includes assisting Contact Center executives to outperform their competitors by more than 25% in positive word of mouth, first call resolution, and web, chat and email issue resolution through developing more effortless customer experiences.