Taylor Reach Welcomes CX and Contact Center Industry Leader Steve Edmondson as Strategic Partner and Consultant

TRG PR 2019 006

Industry-leading Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. (TRG), is continuing its forward momentum and growth with the addition of strategic partner and consultant, Steve Edmondson.

Colin Taylor, CEO and Chief Chaos Officer of The Taylor Reach Group, Inc., this week announced the addition of Steve Edmondson to the globally recognized consulting firm. “We’re excited to have Steve on board. His breadth and depth of experience in delivering results for a number of organizations across multiple industries is an invaluable asset in growing our team.”

Steve brings with him nearly four decades of management and operational experience, as well as over 25 years of senior customer experience and contact center operations leadership. He is a recognized expert in process management, operations, and consumer satisfaction.

Edmondson has worked in leadership roles with organizations as diverse as Rogers, Manulife, Bell Canada and Canada Post, and as a consultant has provided expert advisory services on customer experience and contact center operations for clients in both the public and private sectors.


About The Taylor Reach Group, Inc.

A global Contact Center, Call Center, and Customer Experience consulting firm. Established in 2003, Taylor Reach is dedicated to assisting clients to solve customer experience, contact center, and customer service challenges. Services include Strategic Assessments, Training Development, Revenue Generation and anything related to optimizing the Contact Center.  Taylor Reach serves client organizations across all verticals with anywhere from 5 to 10,000+ agents: SMB’s, Fortune 500 and Global 1000 firms.


Media Contact: For more information on The Taylor Reach Group, Inc. visit or phone Steve Baric at 1-866-334-3730 ext. 112


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