Taylor Reach to assist global currency leader in acquiring new telephony for contact centers

The Taylor Reach Group, Inc., announces a new telephony project for a world leader in international currency exchange.

Working with individual and corporate investors, as well as handling foreign exchange transactions for businesses, creates a highly demanding customer experience environment. With the assistance of Taylor Reach’s team of contact center and CX experts, those demands are well within reach.

Taylor Reach’s goal for this project is to identify and recommend a telephony platform that will meet the client’s needs on a global scale. “With our team of experts, each with decades of experience helping hundreds of clients source technology solutions, Taylor Reach is uniquely equipped to provide guidance in recommending an agile and reliable telephony platform,” said Taylor Reach CEO Colin Taylor.

“Being vendor agnostic means Taylor Reach is also able to provide a truly independent recommendation, based exclusively on the client’s needs,” Taylor continued.

 

About the Taylor Reach Group, Inc. – Established 2003, Taylor Reach is a worldwide, leading Contact Center, Call Center, and Customer Experience consulting firm. Taylor Reach specializes in optimizing centers, of all shapes and sizes, across many verticals, to deliver the desired Customer Experience: SMB’s, Fortune 500 and Global 1000 firms. Offering services such as Contact Center Assessments, Training Development, Sourcing, Workforce Management and more, Taylor Reach is dedicated to assisting clients to solve customer experience, Contact Center, and customer service challenges – clients have received more than 30 awards for service delivery and operational excellence.

Media Contact: For more information on The Taylor Reach Group, Inc. visit https://thetaylorreachgroup.com or phone Steve Baric at 1-866-334-3730 ext. 112