Taylor Reach Group to Co-Produce 15th Annual SCORE Customer Experience Conference

Toronto, ON – Each year SCORE brings together hundreds of CX, CRM and customer care leaders for a conference and awards gala. SCORE 2017 will focus exclusively on how companies can develop a Customer Experience Management (CEM) strategy as part of their corporate DNA to lock in profitable, long-term customer loyalty. This year’s event will be held on November 1-2 at the Seaport Hotel in Boston, MA.

The Taylor Reach Group, Inc.’s CEO, Colin Taylor, will be a keynote speaker at the conference and will share his knowledge and experience in designing and implementing effective Customer Experience Management strategies. Colin is an acknowledged pioneer and innovator in the areas of Customer Experience, Customer Service, and Contact Centers. For more than 40 years Colin has been helping organizations achieve their Customer Experience and Customer Service goals. Colin’s clients have received more than 30 awards globally and Colin is a regular speaker having spoken on four continents. Other key-note speakers at the 15th annual SCORE Conference include; Bill Moore, Customer Experience guru for designing and delivering CX management best-practices, workshops and employee loyalty training and retention programs. Moore is the Vice President of the Customer Relationship Management Institute (CRMI) and has been operating in the Customer Service industry for 37+ years. Bill will address this year’s theme and “12 Key Components to Building a Successful CX Strategy”. Also speaking will be nationally recognized CRM industry pioneers including VP and CX Branding expert, Bill Bradley, Taylor Reach Group’s President, John Cockerill, and master of analytics, Duncan Heal.

“Customers – not products or services – are the source of all revenue and profits.”

The Taylor Reach Group, Inc. (TRG), a globally recognized Call Center, Contact Center, CEM and CX consulting firm, will be co-producing this year’s SCORE Conference. CEO and Chief Chaos Officer of Taylor Reach Group, Colin Taylor, said, “SCORE is a great opportunity to take your CEM initiatives to the next level and leverage your CEM investments to imbed CEM and the Customer Experience into everything you do. The conference presents best-in-class leaders with new and transformative concepts for customer satisfaction, building culture, employee engagement and customer retention and loyalty, all while demonstrating how these initiatives are linked to increased revenues and profits”.

Conference attendees will learn industry-proven strategies on how to use your Contact Center as a fulcrum to drive superior Customer Experiences.

In addition to industry speakers, the conference will consist of skill-building sessions to promote excellence in world-class CEM strategies to drive your company’s bottom line. Conference attendees will be able to learn from CX technologies case studies as industry-leading CX Technology vendors will share their clients’ experience and secrets to success in enhancing CXs.

Registration is now open for the Conference, which will be hosted at the Seaport Boston Hotel on Wednesday and Thursday, November 1st and 2nd, 2017. This is a small conference by design. Networking and making connections are critical to success and networking with 150 other CX professionals can create relationships that can benefit you throughout your career. The conference designed for Customer Experience and Customer Service directors, managers and vice presidents provides valuable ideas and Learnings from industry leaders; find just one idea, that you can apply in your organization at the conference and you be glad you came, find 2 or 3 ideas and you will keep coming back.

If you are interested in being a sponsor at the conference please contact Sarah Hill-Stapley for details and availability.