- Home
- Blog
- Team
- Services ▼
- Contact Center Assessments ►
- Customer Experience Offerings ►
- Sourcing ►
- Training Development ►
- Forecasting, WFM & WFO
- Process Improvement & Management
- Revenue Generation
- Quality ►
- Performance Management & Metrics
- Starting a Call Center or Contact Center
- Custom Research
- Site Selection
- Book a 1 Hour FREE Consulting Service
- Resources ▼
- Case Studies ▼
- Case Study: Agent Attrition
- Quality Evaluations you can Bank on
- Re-imagining a Service Model
- Outbound B2B Lead Generation for Multinational POS Organization
- Marginal Account Management – Food Services
- Revenue Generation, Returns and Cancelations
- Transforming Retail eCommerce
- From B2B Call Center to B2C eCommerce
Contact Center in 60 days - Contact Center Onboarding Training Redesign hits Breakeven in 3-Months
- Zero to Contact Center in 20 Days
- Utility Contact Center In-Sourcing
- Telephony Acquisition
- Identifying Thousands of Customer Contact Points
- Interim Management
- Testimonials
- Partner ▼
- Contact
Taylor Reach client Terasen Gas announces new Call Center
Terasen Gas has announced their new call center in Burnaby BC.
Taylor Reach executed a site selection project Terasen Gas and other projects including technology acquistion, and multi-channel strategy. Read the In-Sourcing Case Sudy here
Related Posts
15 steps to Improve your Contact Center
Eight Keys to Successful Contact Center Systems Implementations
The Great Resignation, The Great Re-Think, or The Great Retirement?
Evolution of Contact Center Scripts
Managing potential problems in large-scale Contact Center projects
Contact Center Training Isn’t Buddy-Buddy
Make 2022 the Best Year Ever for Your Contact Center!
Partnering with only one CCaaS supplier in the Cloud Paradigm?

Copyright The Taylor Reach Group, Inc. – Call Center Consultants
All Rights Reserved
Privacy Policy | Terms And Conditions
Webmaster: Empower You Web Solutions Inc.
Our Address
Head Office
79 Crescent St.
Peterborough ON K9J 2G2