Taylor Reach Case Studies on Video

Long before my career in call center consulting and call center operations and management I took Radio and Teleivsion in college, but never worked a day in this field, so using youtube is the closest I have come.
Video may have killed the radio star according to the Buggles, but we will see how video treats call center consultants. Taylor Reach has just posted our first video case studies on youtube, Part 1 is found here and you can view Part 2 of this case study interview with Carla Kearns of Summerhill Group and Colin Taylor here discussing the Retire Your Ride automotive recycling program. We will be working hard to create one new video case study each month and well as producing videos which will help educate and inform our audience.

Please share your ideas regarding video topics and suggestions by emailing Colin Taylor at

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