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Posted on March 22, 2012 in Call Center Management • Call Center Performance • Call Center Tools • Contact Centre Ops • Customer Experience • Customer Satisfaction • Opinion • Planning • Strategy • Technology

Tags: #callcenterDIY• #custserv• chat• Contact Center Management• Contact Center Strategy• email• Strategy• Taylor Reach Group• web forms

Just uploaded a new video to our YouTube channel on optimizing your website as a Call Center and customer support tool. Check out the video here