Turkey

Posted on October 28, 2010 in Call Center Consulting • Call centre consulting • Customer Experience

Tags: call center conference• Call Center Consulting• Contact Center Management• Contact Center Strategy• IMI conferences• istanbul• most talented call center• Turkey

I just returned for the 6th annual Istanbul Call Center Conference and Expo and It was a very good event. The travel to and from was much less good…nothing like 4 hours in Heathrow Terminal 5. The event put on by IMI Conferences was first class. There were about 300 attendees, 25 or so exhibitors […]

Posted on September 13, 2010 in Call Center Consulting • Contact Centre Ops • Customer Satisfaction • Facts and Figures • Offshoring-Outsourcing • Opinion • People management • Planning • Research • The Taylor Reach Group

Tags: Call Center Consulting• Colin Taylor• Conference• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Offshoring• Operational Management• Outsourcing• Strategy• Taylor Reach Group• Turkey

We recently were asked this question by Call Center Life, a magazine serving the Turkish call center industry and wanted to share this content here Question – What is the role of contact centers in customer satisfaction? Colin Taylor – Contact and call centers are the primary conduit through which companies and increasingly everyone else […]