TRG

Posted on October 18, 2018 in Call Center Technology • Contact Center Technology • Press Release • Technology • Telecommunications

Tags: #cctr• #custserv• #Cx• #telecom• #telephony• call center• communications• construction• contact center• contractors• Customer Experience• customer service• infrastructure• suppliers• Taylor Reach• Taylor Reach Group• TRG

A global leader in contract resource management has enlisted the aid of The Taylor Reach Group, Inc. (Taylor Reach) in acquiring a new telephony platform for their offices and contact centers around the world. Headquartered in the USA, the client is a global resource for connecting qualified contractors and suppliers with hiring clients. Working on […]

Posted on October 11, 2018 in Press Release • Technology

Tags: #Cx• #telecom• #telephony• call center• communications• contact center• currency• currency investment• Customer Experience• customer service• foreign exchange• Forex• investing• Taylor Reach• Taylor Reach Group• trade• TRG

The Taylor Reach Group, Inc., announces a new telephony project for a world leader in international currency exchange. Working with individual and corporate investors, as well as handling foreign exchange transactions for businesses, creates a highly demanding customer experience environment. With the assistance of Taylor Reach’s team of contact center and CX experts, those demands […]

Posted on October 04, 2012 in Call Center Management • Call Center Tools • Contact Centre Ops • News • Technology • Telecommunications • The Taylor Reach Group

Tags: #callcenter• #callcenterDIY• #cctr• Contact Center Management• Contact Center Strategy• Leadership• Operational Management• TRG

A Guest Blog By Ashley Furness Research firm Software Advice recently moderated a live online debate called, “Will Technology Kill the Call Center?” Representatives from IntelliResponse, Avaya Inc., Drumbi and Etech Global Services discussed consumer contact channel utilization, technology and the impact of these trends on the future call center. The speakers offered advice on […]

Posted on August 10, 2010 in Call Center Consulting • News • Offshoring-Outsourcing • Opinion • People management • The Taylor Reach Group

Tags: Call Center Consulting• Canada• Colin Taylor• Contact Center Strategy• Customer Service Consulting• Strategy• Taylor Reach Group• TRG

Many call centres in Canada serve the United States market and these centres saw job cuts as a result of the recession in the US and significantly increased operational expenses as a result of the strengthening of the Canadian dollar. The political backlash in the US of outsourcing and specifically off-shoring has lead to protectionist activities

Posted on July 08, 2010 in Call Center Consulting • Contact Centre Ops • FCR • Strategy • The Taylor Reach Group

Tags: Call Center Consulting• Colin Taylor• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Service Consulting• FCR• Strategy• Taylor Reach Group• TRG

FCR is a popular topic we see on our call center consulting engagements. Yesterday’s post dealt with the cost of ineffective call or contact resolution, citing an 80% First Contact Resolution (FCR) rate will add 25% to your average cost per contact and the importance of budgeting accurately to reflect the actual costs. In today’s […]

Posted on June 02, 2010 in Call Center Consulting • The Taylor Reach Group • TRG

Tags: Call Center Consulting• Contact Center Consulting• John Brennan• Taylor Reach Group• TRG

2nd June 2010 – Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. announced that John Brennan has joined customer service consulting firm effective immediately. John began his call center career with Watts Communications Inc., now part of (Davis & Henderson) in Charlottetown, Prince Edward Island in 1996. Beginning as agent […]

Posted on April 01, 2010 in Call Center Consulting • News • The Taylor Reach Group

Tags: Call Center Consulting• Colin Taylor• Contact Center Consulting• Customer Service Consulting• Leadership• Taylor Reach Group• TRG

Toronto- Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. today announced that Turaj Seyrafiaan has joined the firm effective immediately. Turaj began his career with Bell Canada in 1989, progressing through a number of project management, benchmarking and consulting roles. In 1997 he established The Pearl Advisory Group and over […]

Posted on January 26, 2010 in News • Success • The Taylor Reach Group • TRG

Tags: Colin Taylor• Contact Center Consulting• Customer Service Consulting• Gloria Kurant• Leadership• New York City• Taylor Reach Group• TRG

Toronto- Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. and Gloria Kurant, President of Kurant Direct Inc, today announced that a Strategic Agreement has been signed between the two call and contact center consulting firms. The companies will work with each others’ clients and prospects to broaden the scope of […]