#toptrends

Posted on January 28, 2015 in Call Center Management • Call Center Performance • Call Center Tools • Call centre consulting • Contact center consulting • Contact Centre Ops • People management

Tags: #2015trends• #callcenter• #cctr• #contactcenter• #custexp• #custserv• #Cx• #toptrends

? By: Colin Taylor Yesterday we examined the Top 10 Trends for 2015, according to the slightly warped mind of Colin Taylor. The Top 10 List presented was; The 2015 Top 10 Trend List 1. Customer Experience 2. Gamification 3. Immersive Learning 4. SMS 5. Mobile 6. Video 7. Chat 8. Agent Empowerment 9. Zero […]

Posted on January 27, 2015 in Call Center Consulting • Call Center Management • Call Center Performance • Call Center Tools • Certification • Contact center consulting • Contact Centre Ops

Tags: #2015trends• #cctr• #chat• #custeffort• #custserv• #custsexp• #cxs• #elearning• #gamification• #mobile• #sms• #toptrends• #voc• #zeroservice• Empowerment• Trends

By: Colin Taylor This is the time of the year when we are inundated by watch lists and trend lists of the activities, technologies and methodologies that are expected to change our world in the coming year. Unfortunately most of these lists and listed item fall on deaf ears as they are not relevant to […]