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How to Handle a Social Media Crisis Like Target

Posted on October 23, 2015 in Blog

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“Stupid is as stupid does” goes my Forrest Gump memory and using the 9-11 to hock product and promotions fits that definition in my mind. #ecom #custserv #custexp “Stupid is as stupid does” goes my Forrest Gump memory and using the 9-11 to hock product and promotions fits that definition in my mind. #ecom #custserv #custexp

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The Challenges in Employing Research Reports to Make Purchase Decisions

Posted on January 01, 2009 in Purchasing • Research

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The following is a discussion paper published by TRG December 18, 2007 There are a number of sources where call and contact center operators can gain insight into the offerings of contact center telephony vendors. The majority of these are provided or sponsored by the vendors and as such are suspect to greater or lesser […]

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