#tenacity

Posted on January 29, 2015 in Contact Centre Ops

Tags: #callcenter• #cctr• #contactcenter• #custexp• #custserv• #Cx• #gamification• #snowfly• #tenacity

By: Colin Taylor Yesterday we examined the Top 10 Trends for 2015, according to the slightly warped mind of Colin Taylor. The Top 10 List presented was; The 2015 Top 10 Trend List 1. Customer Experience 2. Gamification 3. Immersive Learning 4. SMS 5. Mobile 6. Video 7. Chat 8. Agent Empowerment 9. Zero Service […]