#taylorreach

Posted on December 02, 2015 in Contact Centre Ops

Tags: #callcenter• #cctr• #contactcenter• #contactcentre• #custexp• #custserv• #Cx• #taylorreach• Colin Taylor• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Experience• Customer Service Consulting

The Influencers: Customer Service Report 2015 Courtesy of OneReach In today’s world, customer service is becoming more important than ever. Research from Deloitte has found that over 60% of businesses think customer service is a competitive differentiator, and over 90% of customers who have an effortless service experience will buy from a brand again. In […]

Posted on January 26, 2015 in Contact Centre Ops • The Taylor Reach Group • TRG

Tags: #callcenterDIY• #cctr• #cctrconsult• #custserv• #custservconsult• #oshawa• #taylorreach

It has been a hectic few weeks as we have moved into our new offices. The building address is 168 Center Street South, Oshawa ON L1H 4A6. The building is listed in the Oshawa Heritage inventory as it was built in 1890. The photos shown here depict the building as we acquired it at the […]