Sturgeons Law

Posted on July 28, 2010 in Call Center Consulting • Contact Centre Ops • Customer Satisfaction • People management • Social Media • The Taylor Reach Group

Tags: Call Center Consulting• Colin Taylor• Contact Center Consulting• Customer Service Consulting• Facebook• LinkedIn• Operational Management• Sturgeons Law• Taylor Reach Group• Twitter

Social media exposure doesn’t equal success. I know this may sound like heresy to some, but the facts speak for themselves. One of the most successful ads in recent history; Old Spices’ “The Man, Your Man could Smell Like” has racked up impressive social media numbers 94 million YouTube views. 630,000 fans on Facebook and […]

Posted on July 12, 2010 in Call Center Consulting • Contact Centre Ops • Social Media • Twitter

Tags: Call Center Consulting• Contact Center Strategy• Customer Service Consulting• Social Media• Strategy• Sturgeons Law• Twitter

Sturgeons Law or revelation states that 90% of everything is crap. Now there is some debate as to whether he was speaking just about Science Fiction (he was a sci fi author) or literally about everything. Regardless of his target this quote first made in 1951 seems incredibly prophetic today when considering social media. I […]