Snapshotz

Posted on August 26, 2022 in Uncategorized

Tags: #callcenter• #callcentre• #contactcenter• #contactcentre• #custexp• #Cx• Call Center Audit• Call Center Consulting• Colin Taylor• Snapshotz

A visionary leader in PC gaming and peripherals development and manufacturing has called in The Taylor Reach Group, Inc. (TRG) to provide an assessment of its critical Customer Service and Technical Support Contact Center Operations. The company’s global and online presence, with a highly demanding audience, means it needs to be able to create a […]

Posted on March 16, 2017 in Blog • Call Center Assessment • Call Center Audit • Call Center Consulting • Call centre consulting • Contact Center • Contact center consulting • Contact Centre Ops • Customer Experience • Customer Experience • Customer Experience Metrics • Customer Satisfaction • News • Snapshotz • TRG

Tags: #callcenter• Call Center Assessment• Call Center Consulting• Contact Center Consulting• Contact Center Management• Customer Experience• Customer Service Consulting• Snapshotz• Taylor Reach Group

The Taylor Reach Group, Inc., allows brands to see behind the customer experience curtain – announcing 3 services, each with a different focus for optimizing CX delivered in the contact/call center. Toronto-ON- Colin Taylor, the CEO and Chief Chaos Officer of Taylor Reach Group, Inc., announced today that the company has expanded their customer experience consulting […]

Posted on October 08, 2012 in Call Center Audit • Call Center Consulting • Call Center Management • Call centre consulting • Contact center consulting • Customer Satisfaction • Snapshotz

Tags: #callcenter• #cctr• #custserv• Call Center Assessment• Call Center Audit• Snapshotz

The Snapshotz Online Download September 2012 What’s in the September issue of ‘Download’ At a forum we attended recently, A question was asked as to how we stay so connected and networked in our industry across the world even though we are a small organisation? Our response is simple. If you have interest, conviction and […]

Posted on August 23, 2012 in Call Center Assessment • Call Center Audit • Call Center Consulting • Call Center Management • Call Center Tools • Call centre consulting • Strategy • The Taylor Reach Group

Tags: #cctr• #custserv• Alignment• Call Center Assessment• Call Center Audit• Call Center Consulting• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Operational Management• Research• Snapshotz• Strategy• Taylor Reach Group

Hospitality and Property Management Vertical Best for Corporate and Call Center Alignment Snapshotz benchmarking of call and contact centers world wide released the results of analysis of more than 600 call centers highlighting the connection between corporate goals and a centers objective. Center directors and VP’s when asked about the connection between the business and […]

Posted on May 08, 2012 in Call Center Assessment • Call Center Audit • Call Center Consulting • Call Center DIY • Call Center Management • Call Center Performance • Call Center Tools • Call centre consulting • Contact center consulting • Contact Centre Ops • Customer Experience • Customer Satisfaction

Tags: #callcenterDIY• #cctr• #custserv• Alignment• Call Center Assessment• Call Center Audit• Call Center Consulting• Colin Taylor• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Operational Management• Snapshotz• Strategy• Taylor Reach Group

Monthly Download The Snapshotz Online Download April 2012 What’s on the menu of the April issue of ‘Download’ • Snapshotz: “Enabling a thousand flowers to bloom” • Millennial myths busted – learning’s for contact center management • “There is joy in work. There is no happiness except in the realization that we have accomplished something.” […]

Posted on April 10, 2012 in Call Center Assessment • Call Center Audit • Call Center DIY • Call Center Management • Call Center Performance • Call Center Tools • Contact Centre Ops • Customer Experience • Customer Satisfaction • Opportunity • Strategy

Tags: #callcenterDIY• #cctr• #custserv• Alignment• Call Center Assessment• Call Center Audit• Colin Taylor• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Leadership• Operational Management• Snapshotz• Strategy• Taylor Reach Group

The Snapshotz Online comparator is designed to serve as a guide for contact center management to get a view quick view of where their center sits vis-à-vis other centers in the same vertical worldwide. The comparator is drawn from data across the 400 plus centers that use Snapshotz as an audit and benchmarking tool. Snapshotz […]

Posted on February 13, 2012 in Call Center Assessment • Call Center Audit • Call Center Consulting • Call Center Management • Contact center consulting • Customer Experience • Planning • Research • Strategy • The Taylor Reach Group

Tags: #cctr• #custserv• Alignment• Call Center Assessment• Call Center Audit• Call Center Consulting• Colin Taylor• Contact Center Management• Contact Center Strategy• Customer Experience• Research• Snapshotz• Taylor Reach Group

One of the great benefits of the Snapshotz call center audit tool is the insight that can be gained into the operation of not only your center, but also to the broader community that has deployed Snapshotz. To date more than 600 call center globally have utilized Snapshotz to audit their call and contact centers […]

Posted on December 19, 2011 in Call Center Assessment • Call Center Audit • Call Center DIY • Call Center Management • Contact Centre Ops • retention • rewards/recognition • Strategy • Success

Tags: #cctr• #custserv• Call Center Assessment• Call Center Audit• Call Center Consulting• Contact Center Management• Operational Management• Snapshotz

The Download The Snapshotz Online Update December 2011 A Snapshotz of December 2011 In spite of the trying economic conditions globally we had had a 250% growth in customers employing Snapshotz over 2011 and have forecast to double growth in 2012. Over two thirds of Snapshotz users have a subscription purchase. Snapshotz today can still […]

Posted on December 02, 2011 in Call Center Assessment • Call Center Audit • Call Center Consulting • Call Center DIY • Call Center Management • Call Center Tools • Call centre consulting • Contact Centre Ops • Planning • Strategy • The Taylor Reach Group

Tags: #callcenterDIY• #cctr• #custserv• Call Center Assessment• Call Center Audit• Colin Taylor• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Operational Management• Snapshotz• Strategy

Just recorded this presentation and insights around call center audit value, purpose and opportunities. On the journey to meet your customer experience and organizational goals it is essential that you can judge where you are at as well as where you are going. A contact center audit provides that assessment, guides your journey,… You can […]

Posted on November 15, 2011 in Call Center Management • Contact Centre Ops • Sales • Strategy • Success • The Taylor Reach Group

Tags: #cctr• #custserv• Colin Taylor• Contact Center Management• Contact Center Strategy• Sales is Service• Snapshotz• Strategy

Sales is Good Service whether you offer a Product or Service, or be a Private or Public Organization By: Colin Taylor & Deepak Selvaratnam All organizations exist because they have a product or service that their customers need, like, use and/or enjoy. Our companies are no different. Our customers like and enjoy our products, services […]