scheduling

Posted on January 21, 2013 in AHT • Contact Centre Ops • Forecasting- WFM • Occupancy

Tags: #callcenter• #callcenterDIY• #cctr• AHT• schedule efficiency• scheduling• WFM

I saw a good and very helpful post by W. Richard Spearrin, Jr. on the Linked In discussion group NorthEast Contact Center Forum regarding WFM and staff scheduling. This article has some great tips and suggestions to better manage your schedule efficiency. The link to the discussion is here The post is below: Measure your […]