Philippines

Posted on February 27, 2012 in Call Center Management • Contact Centre Ops • News • Offshoring-Outsourcing • Site Selection

Tags: #callcenterDIY• #cctr• #custserv• Contact Center Management• Contact Center Strategy• Costs• Outsourcing• Philippines• Sault Ste Marie• Transcom

In addition to the closure of their St Catherines Ontario call centre announced earlier this month Transcom has now announced its intention to close its Sault Ste Marie, Ontario call centre. At the same time Transcom is expanding its operations in two centres in the Philippines. The company says that these events are unrelated and […]

Posted on December 06, 2010 in Contact Centre Ops

Tags: Call Center consulting. outsourcing• India• market size• Philippines

The Philippines this year will pocket $5.7 billion for call center work from the U.S., Europe, and Australia, vs. the $5.5 billion that India’s call centers will take in, according to the Everest Group, an outsourcing advisory firm. http://tinyurl.com/39buxka