Philadelphia

Posted on December 02, 2010 in Call Center Consulting • Call centre consulting • Contact Centre Ops • Customer Experience • Education • Forecasting- WFM • Occupancy • People management • Planning • Strategy • Training

Tags: 311• Call Center Consulting• Contact Center Consulting• Contact Center Management• Leadership• Operational Management• Philadelphia• Philly311• Rosetta Carrington Lue• Taylor Reach Group• Training• Trends

We have just posted a new Talking Call Centers video on our Call Center Channel on YouTube, featuring Rosetta Carrington Lue, the deputy managing director who oversaw the city of Philadephia`s launch of the 311 service. During the interview with