DOES YOUR QA PROCESS WORK?
Posted on September 11, 2010 in Call Center Consulting • Contact Centre Ops • Outsourced Quality Monitoring • Quality • The Taylor Reach Group
Tags: Call Center Consulting• Contact Center Consulting• Outsourced Quality• Outsourced Quality Listening• Outsourced Quality Monitoring• Outsourcing• Taylor Reach Group
DOES YOUR QA PROCESS WORK? Outsource your QA Monitoring The Taylor Reach Group Inc. (Taylor Reach) offers 3rd Party Quality Monitoring Service (3PQM) to selected clients. Major issues for many centers is time, or lack of time required to complete the ‘call monitoring’ consistently, objectively and regularly. While all supervisors acknowledge that monitoring is important […]Read more