Outbound Calling

Posted on October 01, 2012 in Call Center Consulting • Contact center consulting • The Taylor Reach Group • TRG

Tags: #callcenter• #cctr• #custserv• Call Center Consulting• Colin Taylor• Contact Center Consulting• Contact Center Strategy• Customer Experience• Leadership• Outbound Calling• Taylor Reach Group• Teleweb

TeleWeb Veteran joins leading Customer Experience consulting firm. Adds to The Taylor Reach Group Inc. capabilities to help brands create meaningful dialogue with their customers. Toronto, ON (PRWEB) October 01, 2012 Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. today announced that Bruce Lebowitz has joined the customer experience and […]

Posted on January 17, 2011 in AHT • ASA • Call Center Consulting • Call Center Management • Call Center Performance • Call centre consulting • Contact center consulting • Contact Centre Ops • Customer Experience • Customer Satisfaction • Education • Facts and Figures • FCR • Forecasting- WFM • News • Occupancy • Outbound • People management • Planning • Quality • Research

Tags: AHT• ASA• Attrition• Call Center Consulting• Colin Taylor• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Service Consulting• FCR• Operational Management• Outbound Calling• Research• service level• Social Media• Strategy• Taylor Reach Group• WFM

“The US Contact Center Decision-Makers’ Guide, 2011”, the major annual report studying the performance, operations, technology and HR aspects of US contact center operations, is now available for download, free of charge. A detailed structured questionnaire was asked to hundreds of contact center managers and directors, and the result is the 4th edition of the […]

Posted on September 02, 2009 in Contact Centre Ops • Outbound

Tags: ADAD• IVR• Outbound Calling

Prerecorded Telemarketing Calls Now Need Written Permission Prerecorded commercial telemarketing calls to consumers are now prohibited by the Federal Trade Commission, unless the marketer has obtained written permission from targets wishing to receive such calls. DM News