What is the role of contact centers in customer satisfaction?
Posted on September 13, 2010 in Call Center Consulting • Contact Centre Ops • Customer Satisfaction • Facts and Figures • Offshoring-Outsourcing • Opinion • People management • Planning • Research • The Taylor Reach Group
Tags: Call Center Consulting• Colin Taylor• Conference• Contact Center Management• Contact Center Strategy• Customer Service Consulting• Offshoring• Operational Management• Outsourcing• Strategy• Taylor Reach Group• Turkey
We recently were asked this question by Call Center Life, a magazine serving the Turkish call center industry and wanted to share this content here Question – What is the role of contact centers in customer satisfaction? Colin Taylor – Contact and call centers are the primary conduit through which companies and increasingly everyone else […]Read more