Does Offshore = Negative Customer Experience?
Posted on November 21, 2012 in Call Center Management • Call Center Performance • Contact Centre Ops • Customer Experience • Customer Experience Management • Customer Satisfaction • Offshoring-Outsourcing • Opinion • Quality • The Taylor Reach Group
Tags: #callcenter• #cctr• #custserv• Colin Taylor• Contact Center Strategy• Costs• CSAT• near-shore• offshore
By Colin Taylor Following the “Customer Experience is the New Marketing” webinar I did last week I received an interesting question…“Have you found that international 3rd party call centers automatically put you into a negative customer experience for US based customers?” How would you have answered this question? We know that research has shown that […]Read more