#mobile

Posted on January 27, 2015 in Call Center Consulting • Call Center Management • Call Center Performance • Call Center Tools • Certification • Contact center consulting • Contact Centre Ops

Tags: #2015trends• #cctr• #chat• #custeffort• #custserv• #custsexp• #cxs• #elearning• #gamification• #mobile• #sms• #toptrends• #voc• #zeroservice• Empowerment• Trends

By: Colin Taylor This is the time of the year when we are inundated by watch lists and trend lists of the activities, technologies and methodologies that are expected to change our world in the coming year. Unfortunately most of these lists and listed item fall on deaf ears as they are not relevant to […]

Posted on January 21, 2015 in Contact center consulting • Customer Experience • Strategy • Technology

Tags: #callcenter• #cctr• #contactcenter• #custexp• #custserv• #Cx• #mobile

By: Colin Taylor Each year the pundits, experts and devil advocates, trot out their expectations and list of trends of what we should expect to see impacting our lives in the coming year. As I have been described by one or more of these labels on many occasions as well as being described by a […]