John Cockerill

Posted on December 21, 2010 in ASA • Call Center Consulting • Call centre consulting • Customer Experience • Customer Satisfaction • FCR • Forecasting- WFM • People management • Planning • Strategy • The Taylor Reach Group

Tags: Attrition• Call Center Consulting• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Service Consulting• FCR• John Cockerill• Leadership• Operational Management• Strategy• Taylor Reach Group

John Cockerill 1. There will be a future however bleak or rosy, it will still be. Take off the rose colored glasses and stop forecasting historical plus 5%. That is what a demand forecast is for. Get one now. 2. Politicians will still get elected; and we all will complain regardless of who is elected […]